Millions of holiday-makers travelling in the EU are protected by comprehensive passenger rights – whether travelling by air or rail, by ship or bus or even by coach. Research, however, shows that two-thirds of passengers are not aware of their rights.
Be among the first ones to know more about your rights, and how to claim them if needed!
Passenger Rights
Quiz-summary
0 of 5 questions completed
Questions:
- 1
- 2
- 3
- 4
- 5
Information
Check out our quiz below on EU Passenger Rights along with the websites well worth visiting!
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading...
You must sign in or sign up to start the quiz.
You have to finish following quiz, to start this quiz:
Results
0 of 5 questions answered correctly
Time has elapsed
You have reached 0 of 0 points, (0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- Answered
- Review
-
Question 1 of 5
1. Question
Is the following statement TRUE or FALSE?
When travelling by air: If the delay of your flight is more than five hours, and you decide not to continue your journey, you are entitled to have your ticket reimbursed and be flown back to where you originally started your journey.
Correct
See more on your rights when facing long delays by air at http://ec.europa.eu/transport/passenger-rights/en/08-air-long-delays.html
Incorrect
See more on your rights when facing long delays by air at http://ec.europa.eu/transport/passenger-rights/en/08-air-long-delays.html
-
Question 2 of 5
2. Question
Fill in the missing amount you may receive as compensation for your lost/damaged/delayed baggage:
When travelling by air:
If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €………………………… However, airlines shall not be liable if they have taken all reasonable measures to avoid the damages or it was impossible to take such measures. For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage. For delayed receipt of baggage, this period is a maximum of 21 days.Correct
That’s correct!
See more on your air passenger rights at http://ec.europa.eu/transport/passenger-rights/en/03-air.htmlIncorrect
The correct answer is €1,220.
See more on your air passenger rights at http://ec.europa.eu/transport/passenger-rights/en/03-air.html -
Question 3 of 5
3. Question
European legislation for Rail Passenger Rights came into force in December 2009 with the aim to offer better protection to rail passengers. In principle, there are SIX basic rail passenger rights that apply to all rail transport services within the European Union. Which rights are these?
Correct
That’s correct!
Click here to see the rights that apply to all international rail transport services within the European Union: http://ec.europa.eu/transport/passenger-rights/en/21-rail_03.htmlIncorrect
Click here to see the right answers: http://ec.europa.eu/transport/passenger-rights/en/14-rail_02.html
And click here to see the rights that apply to all international rail transport services within the European Union: http://ec.europa.eu/transport/passenger-rights/en/21-rail_03.html -
Question 4 of 5
4. Question
Which rail passenger right is described by the following definition?
You have the choice to purchase your ticket in staffed stations, for instance, at tickets counters or at selling machines, or, in most cases, also via the Internet. However, where none of these possibilities are available, you may instead also have the possibility to buy your ticket on the train.
Correct
That’s correct!
See more at http://ec.europa.eu/transport/passenger-rights/en/14-rail_02.htmlIncorrect
Protection from rail companies failing to meet their liability obligations:
Rail companies have to be properly insured to cover their liabilities under EU passenger rights legislation in respect of their passengers and luggage. Therefore you are protected against any failure of the rail company to meet its liability obligations.
See more at http://ec.europa.eu/transport/passenger-rights/en/14-rail_02.html. -
Question 5 of 5
5. Question
Your international train is now running two and a half hours late. As the delay is over one hour, you could opt to cancel your journey and get your fare refunded immediately. Instead, you decide to sit it out. What are you entitled to?
Correct
You may find additional information at http://bookshop.europa.eu/en/rail-passenger-rights-pbMI0113137/?CatalogCategoryID=FoMKABstV98AAAEjDZEY4e5L
Incorrect
You may find additional information at http://bookshop.europa.eu/en/rail-passenger-rights-pbMI0113137/?CatalogCategoryID=FoMKABstV98AAAEjDZEY4e5L
FYI: You may also use a mobile application for free to check your rights immediately and on the spot.