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Aug 21

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Your passenger rights infringed? Check out what to do!

Denied boarding, cancellation or long delay? No need to worry!

The EU has set minimum standards for compensation and assistance in the event of overbooking, cancellation or long delay. So, what should you do if you believe your passenger rights have been breached? Read the text below to find out whom to contact

AND learn some key expressions by filling in the missing verb and nouns in the text below.

If you consider that your 1……………………………… (rights)  under air passenger rights legislation have been 2………………………...(have not been respected) You should first contact the airline or – for issues related to persons with reduced mobility – the airport.

National Enforcement Bodies (ENBs)

If you are not satisfied with their response, you can 3………………………………… (submit) a complaint with a National Enforcement Body (NEB). You may find the list of NEBs here. NOTE: Complaints should in principle be 4…………………………….. (submitted) in the country where the 5…………………………….. (case/event) took place.

European Consumer Centre (ECC)

A European Consumer Centre (ECC) supported by the European Commission exists in every EU country as well as in Iceland and Norway. The centres are there to help travellers who have difficulties in having their rights respected, such as the right to be 6………………………………. (given the money back) or re-routed to the final destination and right to obtain meals and accommodation. Full contact details for ECCs for all countries and links to national websites can be found here

Mobile APP

Passengers stranded at airports or awaiting missing luggage may now use a mobile application for free to check their rights immediately and on the spot. Download the passenger rights smartphone app here.

ANSWER KEY

1. entitlements

2. breached / infringed

3. lodge a complaint

4. filed

5 incident

6. reimbursed

Permanent link to this article: https://www.euenglish.hu/2015/08/7daycourse-your-passenger-rights-infringed-check-out-what-to-do/

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